Once your order has been confirmed, it's not possible for you to change it. We will send your order immediately to the warehouse for fast delivery.

No, you can’t. We will process your order once we receive it for fast delivery.

As soon as your order is dispatched from our warehouse, we'll email you to confirm that it’s on its way to you.

Depending on the carrier we send your order with, the dispatch email we send you may include a unique tracking number which you can use to track the progress of your parcel.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with Customer Service. Let us know the Order Number and the Item Number or Product Name of the item you wanted, and we'll look into it. We'll usually be able to send you the item we missed out, but in on the rare occasion that isn't possible, we'll refund the money you paid for it.

Every so often mistakes do happen, but we do our best to sort them out as smoothly as possible. If you have noticed that we have made a mistake with your order, please contact Customer Service and let us know.
 

We deliver to:
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Estonia
France ***Please note we do not send to Corsica.
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Poland
Portugal
Romania
Slovakia
Slovenia
Spain ***Please note we do not send to Canary Islands, Mallorca and Ibiza.
United Kingdom

Deliveries will be made within 3-5 working days from order.

No. All customs and import charges are included in the price of the order. However if taxes and duty have been levied on top of your order please get in contact with Customer Service for assistance.

Unfortunately, we can't to ship to PO Box addresses for security reasons